FAQ
Frequently Asked Questions
Frequently Asked Questions (FAQ)
FAQs in online shopping (Frequently Asked Questions) are a list of common questions customers ask about the online store, its products, or its services — along with clear answers provided by the business. They help customers quickly understand how the shopping process works and solve common doubts without needing customer support.
PAYMENT INFORMATION
In online shopping, customers are offered multiple payment options to make the checkout process simple, flexible, and secure like COD, Credit Card/Debit Card, Net Banking
Refund
Refund Eligibility:
1. You can request a refund within 7 days of receiving your order.
2. The item must be unused, in its original packaging, and with all tags intact.
3. Some items (like software or digital downloads) may not be eligible for refunds.
Refund Process:
1. Go to My Orders → Request Return/Refund.
2. Once your return is received and inspected, we’ll notify you.
3. Approved refunds will be processed within 5–7 business days to your original payment method.
Non-refundable Items:
1. Gift cards, downloadable products, and personalized/custom-made items.
Delivery
Delivery Information
We aim to deliver your orders quickly and safely.
Delivery Time:
1. Orders are usually delivered within 3–7 business days, depending on your location.
2. Remote areas may take a few extra days.
Delivery Charges:
1. Free delivery on orders above ₹499.
2. A small delivery fee applies for lower-value orders, based on location and weight.
Order Tracking:
1. Once shipped, you’ll receive an SMS/email with your tracking ID.
2. You can track your order anytime in the “My Orders” section.
Delivery Partners:
1. We work with trusted courier services to ensure safe and timely deliveries.
Shipping & Returns
Shipping and Returns
We ensure a smooth and reliable delivery experience for all orders placed on our website.
Shipping Information:
1. Orders are usually processed within 24–48 hours of confirmation.
2. Standard delivery time: 3–7 business days, depending on location.
3. You’ll receive an email/SMS with a tracking ID once your order is shipped.
4. Free shipping on orders above ₹499; a small fee applies below that amount.
5. We deliver across India using trusted courier partners.
Returns Policy:
1. If you’re not satisfied with your purchase, you can request a return within 7 days of receiving your order.
2. Returned items must be unused, in original packaging, and with all tags intact.
3. To initiate a return, go to My Orders → Request Return.
4. Once we receive and inspect your item, your refund or replacement will be processed within 5–7 business days.
Non-returnable Items:
1. Gift cards, downloadable software, personalized, and hygiene-related items.
Payment
Payment Options
We offer a variety of secure and convenient payment options to make your shopping experience easy and hassle-free.
Available Payment Methods:
1. Credit & Debit Cards: We accept all major cards including Visa, MasterCard, RuPay, and American Express.
2. UPI Payments: Pay instantly using UPI apps such as Google Pay, PhonePe, Paytm, and BHIM.
3. Net Banking: Direct payment from your bank account using secure gateways.
4. Cash on Delivery (COD): Available on select products and locations.
5. EMI Options: Easy monthly installment plans available on select cards and payment gateways.
Security:
All online transactions are processed through encrypted payment gateways to ensure your information is completely safe.
Note:
If your payment fails, please try again using a different method or contact our support at support@nambor.com.
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